Bank of America : Largest Bank of USA 2009

Don't worry, I am not going to write anything statistical facts or the facilities provided by BoA.

Well, Soon as I arrived in USA,  My first task was to open a bank account. That is an obvious thing that we need paycheck as a reward of all hard work.

I enquired some of my colleagues and friends, and I got BoA and Citigroup mostly as a reference. I decided to go for BoA and opened a new account on 6th April,09. 

The Bank officer, who created my account wrote my name as "Hemant Kumar Taylor" instead of "Tailor".  I am not sure how my name was appeared like that in my passport. Well, I got it corrected and then she told me that I will get 2 cards (with correct and incorrect names printed on it) within 2 business weeks.  They issues me a temporary card to perform transaction.

Two weeks passed, and I didn't received my check card. I went to BoA banking center on 22 April,09 and describe the situation. They said "we apologized for the inconvenience, we will dispatch a new check card to your address and it will reach to your address within 2 business weeks".

Two more weeks passed, and it was the last day (May 5th, 09) to pay the apartment rent.  I used temporary check card but it was blocked (BoA blocked it on 22 April). Now another funny situation was Apartment renting center were not accepting "CASH". Hey !! What kind of rule is this ?

Well, I called customer service on 5 may,09 and it was their response - "Sir, we disptached your card on 25th April and it will reach you by 5 May. Today evening you check your inbox and it will be there" ... Unfortunately, It wasn't there that evening.

I convinced my colleague to pay the rent on my behalf and avoided late fee.

Next day , I again called customer service, and it was their response - "Sir, we dispatched your card on 27th April and it should reach you by 7 May." .. Unfortunately, It didn't arrive on 7th :(

I was furious,  This time I contacted BoA Online customer service. After a long debate, he assured me that I will get my NEW Card (yes, they are sending it to me third time) by Monday 11th May.  He told me that it will be dispatched by UPS this time, not USPS.

5 minutes later, I called Customer service on phone and they completely denied that Its not possible to send the check card by UPS and it will at least take 2 business week.

NOW I am frustrated and I am gonna close my account. Can you suggest me a nice bank ??